Charles Alfred Lawson III
Summary:
I have over 20 years experience designing, developing, and conducting training for both the public and private sectors. I have Top Secret and Public Trust clearances for work performed for the OCC, FBI, DoD, and DoS. My extensive experience includes:
Education:
Work Experience:
Pragmatics, Inc. 11/12 to present
Position(s): Senior Technical Business Analyst, full time
Clearance held: Public Trust
NTT Data Federal Systems 1/12 to 11/12
Position: Instructional Designer, full time
Clearance held: Top Secret
Responsibilities and Achievements:
Pragmatics, Inc. 5/09 to 1/12
Position(s): Training/Security/Requirements Analyst, Project Manager, full time
Clearance held: Top Secret
Certification held: ITIL Foundation v3
Responsibilities and Achievements:
EM2 Interactive Inc. 4/07 to 3/09
Position(s): Chief Operating Officer and Instructional Designer, full time
Responsibilities and Achievements:
LearnScape, Inc. 3/99 to 3/07
Position(s): Chief Operating Officer, Senior Vice President of Technology, Instructional Designer, Project Manager, full time
Responsibilities and Achievements:
- Xerox Corporation “Max Setup” – Intranet application on xerography fundamentals for repair personnel and contractors
- Ocean Spray Cranberries “Production Line 1” – Intranet training and reference application for bottling line employees
- Connect NB Branche “GED Online/ GED En Ligne” – Internet delivered GED preparation application for English and French speaking Canadians
- American Community Partnerships “Welfare to Work” – Internet and networked system of pre-apprenticeship instructional modules for helping
- International Union of Painters and Allied Trades “IUPAT” – introductory training for people interested in a career in the painter’s union
Illustructions Incorporated 4/92 to 3/99
Position(s): Production Manager, Instructional Systems Designer, Videographer
Responsibilities and Achievements:
Specific Skills:
I have over 20 years experience designing, developing, and conducting training for both the public and private sectors. I have Top Secret and Public Trust clearances for work performed for the OCC, FBI, DoD, and DoS. My extensive experience includes:
- E-Learning Development
- Instructional Systems Design (ISD)
- Stand-Up Trainer/Facilitator
- Project Management
- Requirements Analysis
- Digital Image Creation and Editing
- Video Production and Scriptwriting
- Customer Relationship Management
- Website Design
- Technical Support/Quality Assurance
- Software Sales and Marketing
Education:
- Johns Hopkins University, Baltimore, MD 21218
- University of Maryland, Adelphi, MD 20783
Work Experience:
Pragmatics, Inc. 11/12 to present
Position(s): Senior Technical Business Analyst, full time
Clearance held: Public Trust
- Analyze requirements for various technical projects relating to the Web infrastructure of the Office of the Comptroller of the Currency (OCC)
- Conduct testing of Web sites, content management system, and other Web technologies
- Utilize HTML, JavaScript, XML, and other Web technologies to conduct research and analysis for Web applications
- Develop training plans and materials for, as well as conduct training of, Web infrastructure solutions
NTT Data Federal Systems 1/12 to 11/12
Position: Instructional Designer, full time
Clearance held: Top Secret
Responsibilities and Achievements:
- Designed and facilitated workshops to determine tasks, knowledge, and skills needed to perform jobs at government agency
- Conducted job task analyses to aid in the creation of training gap analysis
- Led team of designers, analysts, and database developer
- Mentored junior instructional designers
Pragmatics, Inc. 5/09 to 1/12
Position(s): Training/Security/Requirements Analyst, Project Manager, full time
Clearance held: Top Secret
Certification held: ITIL Foundation v3
Responsibilities and Achievements:
- Performed training analysis, instructional design, storyboarding, technical writing, and E-learning development for multiple DoD projects, working with subject matter experts, software architects, software testers, and project managers
- Managed training analysis of DoD software applications for prime contractor, Northrop Grumman, including WBT, EPSS, Software Administrator Manuals, Software User Manuals, Help, Software Design Description documents, and Interface Design Description documents
- Designed Cyber Security Awareness training for DoS, NSA, HHS, and Pragmatics
- Marketed Cyber Security Awareness training program to various federal agencies, including DoS, US Army, DIA, DISA, DOT, DOI, HHS, USAID, FTC
- Managed .NET development for an internal Research and Development project
- Worked with customer and subject matter experts to write requirements documents for new and upgraded software systems
- Wrote Project Plans for Agile and RUP development projects, Lessons Learned, Weekly and Monthly Project Status Reports, Software Release Notes, and other project-specific documents
- Managed deployments of Java software applications on-site at DoS, as well as in Pragmatics testing and integration lab
- Created wireframes of software applications under development
- Developed Help systems using Adobe RoboHelp software
- Wrote and edited XML code for Electronic Performance Support Systems (EPSS) using Altova XMLSpy and similar XML editing programs
- Confirmed installation and operation procedures of software programs
- Performed proof reading and desktop review of documents, EPSS files, and WBT
- Edited images and manipulate screen captures using Adobe Photoshop
- Developed WBT and software tutorials using Adobe Captivate and similar software
- Wrote and review internal proposals as prime contractor, as well as support proposal development as subcontractor
- Provided assistance and support to Directors and Program Managers as needed
EM2 Interactive Inc. 4/07 to 3/09
Position(s): Chief Operating Officer and Instructional Designer, full time
Responsibilities and Achievements:
- Developed business plan, product development plan, and marketing plan
- Conducted training, performed instructional design, and crafted proposals
- Managed staff in the development of SCORM-compliant WBT products, Internet Websites, and IT services
- Wrote storyboards, outlines, task analyses, and needs analyses for WBT
- Provided customer, technical, and training support for a variety of clients including RFID Revolution, the National Emergency Medicine Association, and New Jersey Public Broadcasting
- Developed custom training programs for corporate clients, government agencies, and non-profit organizations in the areas of technology, medicine, and education
- Implement, host, and manage SCORM-compliant Learning Management Systems for customers
LearnScape, Inc. 3/99 to 3/07
Position(s): Chief Operating Officer, Senior Vice President of Technology, Instructional Designer, Project Manager, full time
Responsibilities and Achievements:
- As first employee of start-up, crafted product development plan, hiring policies, technical support and customer tracking policies, marketing plan, search engine optimization plan, and customer training and satisfaction plans
- Served as project manager, instructional designer, trainer, and video producer
- Researched adult education practices and theories and worked with adult education practitioners to implement solutions for adult education deficiencies
- Hired, trained, and supervised development staff and sub-contractors that performed programming, web development, graphic design, animation design, customer service, technical support, instructional design, and quality control
- Produced LearnScape’s Internet and intranet delivered skillsCOMPASS and GEDPathway CBT/WBT programs, and designed the SCORM-compliant skillsATLAS Learning Management System. Produced upgrades for same programs, including adding video content, modernizing all graphics, adding English and Spanish narration, and making the lessons web-deliverable
- Performed on-site training, installation, and customer support for clients who purchased skillsCOMPASS and/or GEDPathway, including: Newark Housing Authority, Philadelphia Housing Authority, University of Nevada – Las Vegas, Lincoln Technical Institute, New Jersey Department of Labor and Workforce Development, Pittsburgh Job Corps, Maryland Department of Corrections
- Created custom CBT and WBT for companies, associations, and government organizations, including:
- Xerox Corporation “Max Setup” – Intranet application on xerography fundamentals for repair personnel and contractors
- Ocean Spray Cranberries “Production Line 1” – Intranet training and reference application for bottling line employees
- Connect NB Branche “GED Online/ GED En Ligne” – Internet delivered GED preparation application for English and French speaking Canadians
- American Community Partnerships “Welfare to Work” – Internet and networked system of pre-apprenticeship instructional modules for helping
- International Union of Painters and Allied Trades “IUPAT” – introductory training for people interested in a career in the painter’s union
- Developed marketing strategies and assisted sales force and resellers with demonstrations and tradeshows
Illustructions Incorporated 4/92 to 3/99
Position(s): Production Manager, Instructional Systems Designer, Videographer
Responsibilities and Achievements:
- Created multimedia CBT, WBT, paper-based and video-based training for: Merck & Co., Anheuser-Busch, Biscuit and Cracker Manufacturers Association, Hughes Network Systems, Bethlehem Steel, National Steel, Westvaco Paper, Wyeth Pharmaceuticals, Hoffmann-La Roche Pharmaceuticals, Ocean Spray Cranberries, Volvo Truck, Caterpillar, Bell Atlantic, Johnson Controls, and ITT Automotive, among many others
- Created scope of work, needs analysis, task analysis, lesson outlines, storyboards, lesson plans, video scripts, and narration scripts for the development of instructional programs
- Designed computer-based training, training manuals, training videos, marketing videos, instructor-led programs, and blended-learning programs for Fortune 500 clients
- Managed in-house and subcontracted staff including application designers, technical writers, computer programmers, videographers, animators, and web programmers
- Assisted sales force with demonstrations and pricing of new opportunities
Specific Skills:
- Adobe Master Collection including: Adobe Flash, Acrobat, Photoshop, Dreamweaver, Premiere, After Effects, Encore, Contribute, InDesign, Audition, Fireworks
- SumTotal ToolBook, Adobe Captivate, Camtasia, and other WBT creation tools
- Microsoft Office (Mac and PC), PowerPoint, Project, Publisher, Visio
- Apple Final Cut Pro, Avid Express Pro, Pinnacle Studio, Apple Final Cut Motion, Soundtrack, DVD Studio and other video editing software
- Altova, Liquid, Oxygen, and XMetal XML editing applications
- Percussion, Joomla, Moodle, Microsoft SharePoint, and other Content Management Systems
- Blackboard, SUMTotal, WebTycho, and other Learning Management Systems
- Inspiration, Spinscape, Microsoft SharePoint, and other collaboration tools
- Audacity, TextAloud, Gliffy, Handbrake, Sound Forge, Windows Media Encoder, FTP clients, and other utilities
- Familiar with current and past Mac and Windows operating systems, including Microsoft Server and IIS
- Familiar with Oracle, MS SQL, Access, and MySQL databases
- Experience utilizing XML, HTML, and JavaScript to design Internet applications